Privacy Notice
Last Updated: August 23rd, 2024
Better Life Health, Inc. and its affiliates (“us”, “we”, “our”) respect your privacy. This Privacy Notice describes the types
of information we collect about users “you”, your”) through our products and services, including, without limitation, your
use of website.com and user portal, mobile applications or other components which hyperlink to this Privacy Notice
(collectively the “Service(s)”). In providing these Services, we act as a “business associate” (as defined under the Health
Insurance Portability and Accountability Act (“HIPAA”)) when we collect and process Personal Information that
constitutes “protected health information” (as defined by HIPAA) (“PHI”) on behalf of our “covered entity” (as defined by
HIPAA) clients. For more information about how PHI is used and disclosed, and your rights regarding your PHI, please
review the applicable Notice of which supplements this Notice.
By accessing or using the Services, you signify that you have read, understood and agree to our collection, storage, use
and disclosure of your Personal Information as described in this Privacy Notice.
1. When this Privacy Notice Applies
This Privacy Notice applies to your “Personal Information,” which includes information that may identify you, and that
we collect or which is derived from your interactions with our Services. Examples of Personal Information may include
your name, your address, or an online identifier that could identify you (such as an IP address).
This Privacy Notice does not apply to:
- Users of our Services who are located outside of the United States.
- Third-party websites or services that may be linked within our Service. Any information you provide to those third-party websites are controlled by those third parties and are subject to their privacy policies. We encourage you to read their privacy policies carefully before giving them your information.
2. Types of Personal Information We Collect and How we Collect
We collect and generate different types of Personal Information depending on how you use or interact with our Services.
The categories and sources of Personal Information we collect and generate about you may include:
Creating an account and onboarding. When you create a user account, we collect information that enables you to register
and onboard to use our products and services.
Using the Service. When you use the Service, we collect additional information that you provide to us such as your
preferences related to our Services and health care providers, information related to scheduling appointments and payment
information.
Demographic and Contact Information: Demographic and contact information that you provide to us. For example, we
may collect information such as your name, mailing address, e-mail address, and telephone and fax number.
Webforms and Requests: Information you submit to us through online or interactive forms available within our
Services. For example, you may “contact us,” submit feedback, request additional information about the Services
provided, sign up for a mailing or other type of newsletter, or reach out to us regarding a question or concern.
Websites: Information such as your username and password to enter certain sections of our websites or Services, unique
identifiers, preference information, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on
our site, operating system, date/time stamp, and clickstream data and other pieces of information. This is further described
in Tracking Technologies subsection below.
Log Information: Usage details of our Services, including the address (or URL) where you came from before visiting us,
which pages or features you visit or utilize, which browser you use, search terms you enter, and items you click on. We
may also create usage statistics and monitor the traffic from your use or interaction with our Services. This includes
information provided to the browser.
Internet Protocol (IP) Addresses: Internet protocol (IP) addresses are unique identifiers automatically assigned to each
computer when logging onto the Internet. We generally collect IP address information from visitors using or interacting with
the Services and we log them for system administration purposes. In some cases, as described below, we may also use IP
addresses to serve you ads on third party websites regarding our Services that may be of interest to you based upon your use
or interaction with the Services if you have opted-in to certain types of cookies. You can always adjust your Cookie Settings
or your individual browser’s settings.
Location Information: Your location information may be collected in a variety of ways depending on how you use or
interact with our Services. For example, location information can be derived from your IP address, location information
associated with your use of a device, your country or location selection, or other location-based components and content
of our Services.
Business Interactions: Information derived from your business-related requests, communications, and dealings we have with
you, or the company/organization you work(ed) for or are associated with. This may include your job title, business contact
information (phone, email, fax, and address), information about products or Services you expressed an interest m or
purchased from us, or that we have purchased from you or your company/organization, and other information needed to
verify your ability to conduct business with us.
Financial and Payment Information: In certain circumstances, we may collect payment information. If a credit card is used
to purchase, we may collect information necessary to process the credit card transaction, such as the credit card type,
number, and expiration date.
Social Media: Our Services may link to our pages or accounts on third party social media networks (“social media”), but
our Services do not use social media plug-ins. If you choose to interact with us on social media, we may collect the
information you publish or submit. Note that this information is also governed by the privacy policies of the respective
companies offering the social media service.
Forums and Blog: Some Services may link to blogs or forums (“forums”) that may or may not be owned or operated by
us. If you choose to participate in forums, we may collect the information you submit to the forums. Note that such
information may also be governed by the privacy policies of the respective companies offering the forums.
Video Recording and Photographs: If you choose to use certain portions of our Services which involve video and/or
photography, we will collect this Personal Information from you in order to provide you with the Services you have
requested.
Customer Support, Product Research, and Feedback: When you reach out to us such as to obtain support, give us feedback
about the Service and our Providers, or participate in optional satisfaction surveys, product research (including user
testing), we may also collect information that you choose to share.
Personal Information Obtained from Third Parties: We may also get Personal Information about you from other third
parties, including your health care providers, where permitted by applicable law.
Communications: We may collect your Personal Data via email, by phone, by text, by instant message, live chat, social
media platforms, and through third party advertisers. We do not control our business partners’ use of Personal Data, and
their use of your Personal Data will be in accordance with their own privacy policies.
User-Specific Information: Depending on the type of user you are, and which components of our Services you utilize, we
may also collect additional types of Personal Information from you such as:
- Users of Online Services: How you use and interact with our online Services, such as the date of your last login, the type of content that you viewed or accessed, pages you viewed, features you use, your browser and device type, error reports, and any links you click on to leave or interact with the Service.
- Patients: Health, medical and insurance related information, which is considered PHI and further described in the Notice of Privacy Practices.
- Health Care Providers and Clinical Staff: Your professional credentials, affiliations, and other information needed to administer the Services and treat patients.
User-Specific Information: Depending on the type of user you are, and which components of our Services you utilize, we
may also collect additional types of Personal Information from you such as:
